Return & Exchange Policy
⦁All products purchased from www.thehomeshop.pk can be exchanged within 14 days from Purchase only if:
⦁The item(s) is defective or wrong size/order/article issue at the time of delivery.
⦁There are certain scenarios where it is difficult for us to consider exchanges. Such scenarios include, but are not limited to the following:
⦁Exchange request is made outside the specified time frame.
⦁Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.
⦁Product is damaged because of use.
⦁Anything is missing from the package including labels, original packing and order invoice.
⦁Do not accept the parcel if it’s damage or seal opened. THS will not be responsible for such exchanges.
⦁Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website.
⦁THS doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.
⦁THS does not offer a “cash refund”.
⦁Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before THS starts processing the shipment. Or if an article is found to be defective during Quality Control and being the only piece available, gets removed from the order.
⦁Customer may cancel the order at any time before the order has been processed.
⦁THS has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution.