Returns & Exchange

RETURNS & EXCHANGE POLICY

  • Any unworn and unwashed merchandise with original tags can be return or exchange within 10 Days of Purchase
  • Once we receive the product, the refund would take up to 7 working days to reach the customer
  • Due to the intimate nature and hygienic standards, we do not accept returns or exchange of Undergarments (Vests, Underwear and Thermals) unless they are faulty or defected
  • Please return goods with the Return Form and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Delivery Charges will not be refunded.
  • Refund requests will be processed within 3 days after receiving the return products.
  • All returns should be sent to P-417, Nisar Colony, Faisalabad, Pakistan.
  • For further queries about exchanges and returns, Please contact us at +92 412660888 (10 AM to 6 PM)

STEPS TO RETURN OR EXCHANGE AN ITEM(S)

1. Login to your account

If you wish to return or exchange any portion of your online order, please login to your account and request for return or an exchange.

2. Complete Return Form

Please complete the Return Form and include it with your return shipment.
Don’t have a Return Form?
Please click here to download one.
if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

3. Repack Merchandise

Please make sure that the item(s) you wish to return is packed carefully along with the Return Form.

3. Ship to

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
  The Home Shop
   P-417 Nisar Colony
   Faisalabad
   Pakistan
  +92 412660888

Any unanswered questions? Contact Us