Answers to your Questions
SHOPPING & DELIVERY INFORMATION
How will my order be delivered to me?
Your order would be delivered via TCS courier at your doorstep. If it is COD, your courier will collect the money and deliver the package to you.
How long will my order take to arrive?
Your order typically reaches your doorstep between 1-3 working days.
What are your Shipping Charges?
Free delivery on over Rs.1199 across Pakistan. We charge Rs. 200 for orders under Rs.1199.
What Shipping Methods Are Available?
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Do you offer International Shipping?
No. We do not offer international shipping at the moment.
Can I open the package before paying?
No, you cannot open the package before paying, as it is the courier company’s policy. Be assured that if there is any problem with your order, we will take care of it after you have received the package.
What Payment Methods do you accept?
We accept COD (Cash On Delivery) at the moment but other methods such as Bank transfer, Easy paisa etc would be available soon.
How Do I Track My Order?
Please input the tracking link provided in the shipping email, on website TCS Couriers to track your order.
ORDERS AND RETURNS
Can I cancel my order?
If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it. You can cancel your order before it is fulfilled using your online login details.
Do you allow return or an exchange?
If you do not like anything about your order, you have the right to return the goods to us for an exchange or refund. Therefore, order with confidence. Please read our Return & Exchange policy for details.